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FREE Worldwide Shipping🚚
FREE Worldwide Shipping🚚

FAQ

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

How is my order shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday

Can I change or cancel my order?

If you wish to change or cancel your order, you are allowed to do so only before your item has been shipped. If your item's shipping label has already been created or if it's already been shipped, then you must wait to receive the order and pay to ship it back to us. Please contact us via our support page. 

What are the recommended browsers for this site?

Google Chrome, Safari, Firefox, Internet Explorer

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 3-5 business days of the order being placed. Shipments typically arrive in between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and self-track your order at 'Track Your Order' tab at the home page of Homistic store.

Which countries do you ship to?

We ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via email. 

How can I change my Shipping Address?

If your order hasn't shipped yet, you can email us to notify us of the shipping address changes. If the order has already been shipped out, there is nothing we can do. 

Can I deliver to another address, other than my card billing address?

Yes, it is possible.

What is your return & exchange policy?

Please refer to on Return Policy located in the footer.  

How to return your item?

All items are refundable within 30 days. If 30 days have not gone by, you may contact us via email. 

What is your cancellation policy?

You may contact us via email to request for cancellation. Please be advised we can only cancel your order if it has not been processed or shipped.

Is ordering online secure?

Yes. We take the utmost care of the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256. 

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law. 

How much does shipping cost?

All our items are shipped out separately unless you buy two or more of the same thing.

If an item is listed as FREE you only have to pay for the shipping cost to your location, if you buy two or more of the item there is a discount on the shipping for the second, third... item.

If you buy a number items which are mixed between the FREE items and paid items the same above principles apply. 

How do I check the status of my order?

You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase or by clicking the Track Order tab. You can also contact us directly at support@homistic.store to check the status of your order.

After an order has been placed, it's immediately sent to one of our four fulfillment centers where we will ship your items within 4-13 business days. Below are the expected delivery times.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

How long does delivery take?

Usually 4-13 days. Due to high demand of some of our most popular products, please allow 2-3 weeks for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@homistic.store

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

 

WHY WAS I CHARGED $X.XX AND $XX.XX APPEARS IN PAYPAL OR ON MY INVOICE?

This is due to the website charging in USD. PLEASE NOTE: While the prices may display in your local currency you will be charged in USD.

I've placed an order with multiple items recently, can I combine them into one package? 

Since we have 4 different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once… Rest assured, they will get to you.

I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

How secure is my personal information?

Homistic adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments. 

Your credit card information is only used to complete the requested transaction and is not subsequently stored.